Workshop: How to Grow & Respond to Your Online Reviews

Presented by Scott Clanin – Director, Clanin Creative

Online reviews have a huge impact on businesses across all industries! How should you respond to reviews—both positive and negative? Should you always respond? And how can you encourage more customers to leave reviews? In this workshop, we’ll explore the most popular review platforms, best practices for responding effectively to all types of feedback and proven strategies to boost the number of reviews from your current customers.

Date: Thursday, February 27, 2025
Time: 10-11 AM

Location: Champaign Public Library (Robeson Pavilion A/B) – 200 W. Green Street, Champaign, IL 61820

Register below to secure a seat – no cost to attend. All materials will be provided.

Scott Clanin is the owner and director of Clanin Creative, an independent design agency based in Champaign, Illinois. With a deep passion for marketing and a sharp creative eye, Scott leads projects that help businesses craft and communicate their unique stories. He is a strong advocate for the local community, having served on the boards of Promise Healthcare, 40 North, the Champaign Center Partnership, and more. As a certified Google professional, Scott combines his expertise in digital strategy with a commitment to innovative design, helping brands grow and thrive.

Clanin Creative is an independent design agency hailing from Champaign, Illinois, dedicated to transforming brands with standout design and compelling storytelling. Their unique approach blends strategic insight with creative skill, delivering tailored solutions that elevate brands and connect with audiences. Learn more by visiting www.clanincreative.com

This session is sponsored by the Illinois Small Business Development Center at Champaign County EDC and presented in collaboration with Champaign County EDC, Champaign Center Partnership, Champaign Public Library, Community Foundation of East Central Illinois, EDC of Decatur & Macon County, Experience Champaign-Urbana, Mahomet Chamber of Commerce, New American Welcome Center at University YMCA, Parkland College Community Education, and University of Illinois Research Park.